You check your bank statement and come across a charge labeled “Infinite Remit Services Co Limited.” The name doesn’t ring a bell, and your last package never arrived. This scenario is affecting a growing number of French online shoppers. Understanding who is behind this banking label and knowing how to react to a lost package can help prevent losing both your money and your peace of mind.
Infinite Remit Services and Chinese platforms: a link that goes beyond Shein
Most French-speaking articles associate Infinite Remit Services Co. Limited solely with Shein. This perspective is incomplete. User feedback on English-language review platforms shows that this company also appears as a payment intermediary for Netease services (game top-ups, digital content).
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Specifically, Infinite Remit is a payment service provider (PSP) that processes transactions on behalf of e-commerce and entertainment brands based in China. It is neither a seller nor a carrier. Its role is limited to collecting payments and redistributing funds to partner platforms.
If you’re looking to understand how infinite remit services co limited works in French, you should see it as a financial link between your credit card and the merchant site, not as the sender of your package.
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Why don’t these platforms display their own name on statements? Because financial flows pass through distinct legal entities registered in jurisdictions like Hong Kong. The trade name you recognize (Shein, for example) is not the same entity that collects the payment.
Lost package after a purchase via Infinite Remit: the right reflexes
A package that doesn’t arrive after an online order creates a frustrating situation, especially when the charge has already been debited. Here are the concrete steps to follow.
- Check the tracking of your order on the purchasing platform (Shein, Netease, or others). The tracking number allows you to locate the package with the carrier, not with Infinite Remit, which does not handle logistics.
- Contact the customer service of the merchant platform directly from your customer account. It is they, and not the PSP, who are responsible for delivery under French distance selling law.
- Keep all evidence: screenshots of the order, tracking, exchanges with customer service, and the bank charge. These elements will be necessary if you need to dispute the payment.
- If the platform does not respond within a reasonable time, send a written complaint by email reminding them of your right to delivery or refund as provided by the Consumer Code.
The key point to remember: Infinite Remit is not your contact for a lost package. It is the seller who assumes this contractual responsibility.
Bank dispute and consumer rights in France
When the seller remains silent or refuses a refund, the bank dispute becomes your main lever. Under French law, the law protects online buyers quite clearly in this area.
The chargeback procedure on credit cards
Did you pay with a Visa or Mastercard? You can request a chargeback from your bank. This procedure allows you to dispute a transaction when the goods have not been delivered.
To initiate the process, contact your bank providing proof of the order, proof of non-delivery, and your attempts at amicable resolution with the seller. The time limit for requesting a chargeback is generally limited to a few months after the transaction, depending on the card networks.
Unauthorized charge: a different case
If you never placed an order and an Infinite Remit charge appears on your statement, the situation falls under fraudulent use of your banking information. In this case, immediately block your card and report the transaction to your bank as unauthorized.
Also, file a report on the Perceval platform of the Ministry of the Interior, dedicated to credit card fraud. This report facilitates investigations and strengthens your case with the bank.
Monitoring cross-border PSPs: what changes for buyers
The UK’s Financial Conduct Authority (FCA) has strengthened its oversight of small cross-border payment providers handling flows for non-European platforms. This initiative, announced at the end of 2024, targets risks related to fund traceability and consumer dispute resolution.
Even though Infinite Remit is not named in this communication, the profile fits: a modest-sized payment company, international B2C flows, third-party brands. This regulatory pressure could ultimately improve the transparency of banking labels and facilitate claims.
In France, the AMF (Financial Markets Authority) regularly publishes blacklists of financial companies. Checking if a provider is listed before confirming a purchase remains a useful reflex, even for modest amounts.
Summary of contacts based on your situation
| Situation | Contact to reach |
|---|---|
| Package not received | Customer service of the merchant platform (Shein, etc.) |
| Refund refused by the seller | Your bank (chargeback procedure) |
| Unrecognized charge | Your bank (block) + Perceval |
| Doubt about the legitimacy of the PSP | AMF website (blacklist) or FCA Register |
When faced with a charge from Infinite Remit Services Co. Limited, the first action is always to identify the original merchant platform. It is they who hold your order, your tracking number, and your customer history. The PSP only processed the financial flow. Keeping this distinction in mind helps avoid wasting time contacting the wrong entity and speeds up resolution, whether the issue is a simple delivery delay or confirmed fraud.